How to verify your domain to improve deliverability of your messages

Learn how to verify your own domain, so we can send emails from a domain you own instead of ours (support@ratecard.io). Doing this could improve mail deliverability for campaign messages.

Step 1: Navigate to your domain settings

Go to account settings in your menu and go to the domains tab:

Step 2: Add your domain(s)

Now add your domain in the text field, e.g. "ratecard.io", and click on the [Add] button:

Error: No valid domain

You might get an error after trying to add your domain saying "Domain is not a valid domain" (see: below). This usually means that there is no valid server connected to the domain you'd like to add. Therefore we will not be able to verify the DNS records. In order to circumvent this error, make sure you've set up a (valid) server before adding your domain(s) to Ratecard.

Error message:

Step 3: Add DNS records to your hosting provider

The next step is adding the DNS records to your own Domain provider. After you have added your domain name in the text field you will get a list of domains with their assigned subdomain and DNS records required to complete the authentications. You have to add these DNS records to your domain provider. If you need more info about adding the Cname records, please find it here. 

Example:

Step 4: Verify your domain's records

Once all DNS records are added and updated click the [Verify] button to authenticate the domain(s). When the domain is authenticated you'll see a green checkmark that tells you that the authentication is valid. DNS verification could take 1-2 hours depending on your DNS configuration and/or how your domain provider handles DNS changes.

That's it, you're good to go! If not, please check out fix 1 and 2 below.

Fix 1: Remove your domain (name)

In case you get an error after adding the DNS records and clicking [Verify] within Ratecard, and therefore your domain name isn't verified yet, your can try to remove your domain name from the DNS record's name, so put in sendgrid, s1._domainkey and s2._domainkey instead of sendgrid.ratecard.io, s1._domainkey.ratecard.io and s2._domainkey.ratecard.io. If your domain name is registered at for example TransIP, you should add the DNS records like this. Try again to verify the domain, and hopefully it works now. If not, move on to the second fix below.

Fix 2: Add a dot (value)

If you still get an error after adding the DNS records and clicking [Verify] after you've copy pasted the names and values exactly, you must most likely add a dot (".") after each value as provided in the examples above. So you need to add u3256282.wl033.sendgrid.net. instead of u3256282.wl033.sendgrid.net because your provider automatically adds the full domain after each value you provide. This is usually the case with older providers that haven't updated their software. Are you experiencing issues? Please get in touch with us via our support.