What smart fields can I add to my feedback campaigns?

How to personalise your email and/or SMS messages sent via Ratecard, and track smart data

When you're creating a new campaign, you can choose if you would like to send the campaign by email or by text to your smart group. In both cases, you can adjust the content exactly to the form you want. 

If you want the conversion rate to be as high as possible, you have to use the dynamic content fields that Ratecard offers. That way, you can address your receivers personally without having to send all messages one by one.

Step 1: After the Setup of the campaign, click Next to go to the Compose page.

Here, you can edit the content you're about to send.

Step 2: Choose a Custom template.

Step 3: Select the content of a template that has been sent before

You can see what the content looks like by clicking on the Preview button. You can also build a custom template from scratch in the Content Area. Then, choose Create new template.

Step 4: Add the dynamic fields in the Content Area at the bottom of the page. 

These are the dynamic fields you can add to your content:

%FIRSTNAME% = First name of contact;
%LASTNAME% = Last name of contact;
%EMAIL% = dashboard_campaigns.Emailaddress of contact;
%PHONE% = dashboard_campaigns.Phone number of contact;
%RATECARDURL% = URL of your Ratecard;
%REVIEWURL% = URL of your Ratecard feedback request;
%DEPARTMENT% = Department that is connected to this campaign;
%USERFIRSTNAME% = First name of team member that is connected to this campaign;
%USERLASTNAME% = Last name of team member that is connected to this campaign;
%COMPANYNAME% = Your company name (as visible on your Ratecard).

Languages

These are the shortcodes for all languages Ratecard supports:

• Dutch: ?locale=nl
• English: ?locale=en
• French: ?locale=fr
• German: ?locale=de
• Italian: ?locale=it
• Polish: ?locale=pl
• Portuguese: ?locale=pt
• Spanish: ?locale=es

Step 5: Use the dropdown menu to easily add the dynamic fields by just typing %.

Step 6: How to correctly add hidden fields to your URL

- Incorrect #1: %REVIEWURL%?locale=nl

- Incorrect #2: %REVIEWURL?locale=nl%

• Correct: %REVIEWURL&locale=nl%

You are able to build a complete custom form in HTML. Use this button to switch between HTML and view mode:

Step 7: Send a test email or text and check if it looks the way you want to.

Step 8: Start campaign

Tips and tricks for creating a template that is optimized for conversion can be found here for email and here for text.

Create your campaign with dynamic fields now!