How to set benchmarks for, measure and compare your company statistics

In the Statistics overview in your Ratecard dashboard, you can see your company statistics and set benchmarks.

Analyze your company statistics

Step 1: Choose a period you want to analyze and click Apply. 

Step 2: Specify the statistics by selecting a campaign/group/team member/form/etc.

If you want to see the statistics of a particular team member or department, you can select this in one of the boxes:

If you don't specify any items, the chart shows the statistics of all feedback together in that period.

Step 3: See all average scores underneath the chart:

You can see the average score, the NPS and the number of feedback items your selection received in the period you selected.

Step 4:  Set benchmarks for Average score, NPS and Feedback

You can change your benchmarks easily by clicking on the button [Change benchmark], fill in the goal you'd like to reach and save it:

The number underneath the score shows how you are doing when looking at your goals. If the text is red, you have to try a little harder to reach your goal. If the text is black, you're exactly on the point you wanted. If the text is green, you're performing even better than expected:

Start measuring, comparing and setting benchmarks for your company statistics now!